Working as Intended
Alignment, efficiency, legitimacy, administration and design can each certify the same system.
Writing on interfaces, defaults, affordances, and how design decides who a system is usable by before anyone argues about choice. 16 essays in this theme.
Writing on interfaces, defaults, affordances, and how design decides who a system is usable by before anyone argues about choice.
16 essays · the pattern that runs through most of them is Burden
Start with Resilience Is a Subsidy
Alignment, efficiency, legitimacy, administration and design can each certify the same system.
Clicking the final button isn’t control once the model has learned how you think.
The doctor praised for powering through a clunky record system is covering the cost of its design.
Systems are built for someone with steady income, a fixed address and time to answer every letter.
Most harm is not malice. It is the cheapest way for a system to stay stable, and cheap can be redesigned.
A car's crumple zone absorbs the crash so the driver survives.
From medical implants to insurance portals, from stress fractures to eviction notices, the physics of failure hasn’t changed.
An institution can be large and durable if it absorbs shocks instead of extracting obedience.
Indiana's $1.3 billion IBM contract treated missing paperwork as a “failure to cooperate,” and thousands lost benefits.
Seamlessness isn’t neutral. It’s subsidized, by someone else’s time, attention, and emotional capacity.
Waiting for the old guard to retire leaves their rules running.
A free trial you can only cancel by phone was never a yes. Making refusal easy is what makes agreement mean something.
Institutions claim care while quietly discarding the people who need the most help.
Whose business model made the scroll feel like a willpower failure?
A silicone popper gives the same feedback all day.
Security built on constant verification makes suspicion the default, first for networks and then for people.
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