Any Toyota Worker Can Halt the Line. You Can't.
When a claims system starts producing clustered errors, the people living with them have no legal way to halt it. Give them the cord.
Recent essays
A Manifesto for Institutions You Can Stop
Five propositions on how institutions push their mistakes onto people's time and bodies, and why the people they get wrong should be able to stop them.
How a Failure Repeats Tells You What's Broken
Tennessee's Medicaid system mailed DiJuana Davis's notices to the wrong address and cut her family's coverage. Her appeal fixed her record; the rule kept running.
The archive
1 refinement active
This slice already lines up with Constitutional friction. For when a system reads its own stability as proof that it works, and the question is who has the authority to say otherwise. Open the Constitutional friction path
A Manifesto for Institutions You Can Stop
Five propositions on how institutions push their mistakes onto people's time and bodies, and why the people they get wrong should be able to stop them.
Consensus Without Conflict Is a Lie
In journalism, science, and law, we know that a single, smooth answer is dangerous.
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Each version says how much changed from the one before it: wording (under 5% of the words), a revision, or a rewrite (more than a third). The measure counts words that moved; whether a claim changed takes reading.
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